Boost team productivity by upto 20% with Sprinklr’s supervisor console
Sprinklr’s fully customisable supervisor console offers real-time insights into team performance, allowing you to coach agents, manage escalations, and operate the team efficiently.
Real-time monitoring of your team performance
Monitor and track volume trends, customer satisfaction, agent performance, and team utilization metrics across digital and voice channels in a centralized location.
Queue Monitoring
Campaign Monitoring
AI-powered Alerts
See what your agents are working on
View current status, assignments, backlogs, callbacks and realtime performance metrics of your agents across different queues.
Communicate with your teams to get things done faster
Engage with your team, collaborate, provide real time guidance, and share information on business and operational changes.
In-platform chat
Real time intervention
Announcements
Communicate with your team regardless of their work location
Leverage the in-platform chat capability to have one on one interactions with agents to guide them, or form group chats to enable peer-to-peer learning and collaborative problem-solving
Increase operational efficiency of your team
Manage your team schedule to ensure that your agents are energized and available throughout the day
Upskill agents
Staffing & scheduling
Operations Managment
Identify skill gaps and train your agents
Use AI audits to identify skill gap of agents, and then automatically assign relevant learning content to address those skill gaps.
Benefit from Sprinklr’s integrated service capabilities
Leverage Omni-channel service functionalities to augment your live chat customer experience
Reporting & Analytics
Quality Management
Manage Governance
Operational Supervisor Reports
Analytics and Reporting Comprehensive analytics and report builder to create custom dashboards to monitor your teams performance in real time across different queues and campaigns
Next-gen Platform for a Future Ready Contact Centre
