Improve Self-Serve rates by 150% with Sprinklr’s Conversational AI Bots
Empower Customers to Solve their Issues within Minutes
Humanize your bot experience by providing a conversational interface that delivers quick and personalized responses, reducing wait times, and improving customer satisfaction.Outbound Campaign Monitoring
Contextual conversations
In-Platform Testing
Monitor every aspect of the campaigns with surface level insights on all the campaigns across 20+ real-time metrics. Assess individual campaign performance with intuitive tabular or tile report views.
Improve AI Accuracy & Resolution Rates without Additional Costs
Identify Top Contact Drivers Quickly & Automate them, thus reducing Agent ExpenseDiscover Workflows
Discover Suggested Workflows by Analyzing Conversations
Leverage Sprinklr AI to uncover contact reasons and receive corresponding automated customer journeys as suggestions.
Empower Your Agents
Ensure First-touch Resolution with Omnichannel AI-based Contextual Routing
Collect and pass information so agents are empowered with context
Conversational Commerce
Fuel your Revenue Engine through Automated Product Recommendations
Offer personalised suggestions and promotional outbound engagements through bots to boost your sales.
Stay Ahead Of The Curve
Track Bot Performance via Actionable Insights
Continuously measure containment rate & automatically find emerging issues using unsupervised learning.
Accelerate ‘Time-to-Market’ with Verticalized Offerings
Reduce time to launch with pre-built industry-specific bot workflows with the ability to customise it without any code.Use Case Library
Seamless Integration
Customized Brand Voice
Choose from a library of 250+ bot templates with AI Intents across top industry verticals to give you a head-start.
Top Brands use Sprinklr as Conversational AI Solution
"We are leveraging Sprinklr’s Conversational AI capabilities to proactively serve customers across social and digital channels and in multiple languages, thereby improving and transforming the overall customer experience with speedier, more effective, and more efficient customer service”
“With Sprinklr’s OCR technology, we can now scan and validate invoices in real time, providing a uniform, seamless experience to our customers. So whether they're talking on the phone or interacting with us through Facebook or Instagram, we can give them the same information within the same amount of time, and that has tremendously helped us improve the customer journey"
Conversational AI Platform FAQ
A conversational AI platform, from a support perspective, is a technology solution that leverages AI-powered chatbots and virtual assistants (like Siri and Alexa) to engage in natural, human-like conversations with customers. It enhances support interactions by providing instant responses, resolving routine queries and improving overall customer experience.