Solve customer queries 50% faster with Sprinklr’s AI-powered Agent Assist
Redefine agent experience by automating routine tasks and providing AI powered assistance in real time
Increase First Contact Resolution with Real Time AI Guidance
Empower agents with real time next best actions and contextual recommendations to elevate customer experience
Next Best Actions
Offer Guidance at Each Step of the Conversation
Leverage real time nudges and reduce average handling time, increase upsell and manage promises effectively
Contextual Recommendation
Handle Customer Queries by Surfacing Relevant Information
Recommend similar past cases, relevant knowledge base articles and guided workflows based on the conversation context
Alert Supervisor
Detect Potential Escalations & Notify Supervisors
Alert the supervisor on potential escalation, CSAT drop with the ability to barge-in or whisper to the agent
Uncover Customer Happiness
Analyse CSAT and Customer Sentiment Live
Monitor the customer CSAT and sentiment in real time to manage customer conversation effectively
Reduce Handle Time by Automating Routine Agent Tasks
Improve productivity through automation freeing agents to solve complex customer queries
Guided Workflows
Automate business processes to drive faster resolution
Create step by step guide for agents to ensure query resolution with the ability to fetch and update records in real time
Call Summarisation
Eliminate the need to take notes during a customer conversation
Sprinklr AI generates a summary of the conversation enabling the agent to focus solely on the customer during a live conversation
After Call Works
Free your agents up from manual post call tasks
Sprinklr AI automatically detects and prefils disposition of the conversation freeing up valuable agent time
Ensure Prompt Customer Service While Staying Compliant
Use AI-generated smart responses to respond to customers faster while ensuring compliance with your brand regulations
Canned Responses
Smart Responses
Compliance Management
Deliver on-brand quick answers to routine questions
Pre-define brand compliant responses to routine customer inquiries and provide faster resolutions
FAQs – Agent Assist Software
Agent assist software is a tool that supports contact center agents by providing real-time suggestions, information and guidance during customer interactions. It enhances efficiency and customer experience.
Agent assist software has these key capabilities:
Real-time guidance: Offers agents real-time prompts and suggestions as they engage with customers.
Automated responses: Automates responses for frequently asked questions, freeing up agents to focus on more complex inquiries.
Access to knowledge base: Enables agents to access knowledge base portal ensuring agents provide accurate answers to customer queries.
Contextual insights: Empowers agents to personalize interactions by analysing ongoing conversations and customer history
Sentiment analysis: Gauges the emotional tone of customer messages, allowing agents to respond empathetically.
Multilingual support: Facilitates smooth interactions with customers regardless of language barriers.
Compliance and guideline adherence: Assists agents in adhering to compliance guidelines by suggesting compliant language and actions.
Script adherence: Ensures that agents adhere to predefined guidelines, maintaining consistency in interactions.
Cross-selling and upselling assistance: Identifies opportunities for cross-selling or upselling based on customer interactions.
Performance analytics: Gain access to performance metrics such as response times, resolution rates and customer satisfaction scores.
Agent assist software improves customer service by providing agents with real-time information and suggested solutions, enhancing response speed, accuracy and overall customer satisfaction in interactions.
Agent assist software can integrate with existing systems, ensuring seamless compatibility and enabling agents to access relevant information efficiently during customer interactions.
Agent assist software, powered by artificial intelligence (AI) and machine learning, offers a range of benefits.
Enhanced agent efficiency: Equips customer service representatives with real-time guidance and automated responses.
Consistent and accurate information: With access to a centralized knowledge base, agents can provide consistent and accurate information to customers.
Improved customer experience: Enables agents to understand customer needs better with contextual insights and sentiment analysis
Faster query resolution: Real-time suggestions and automated responses enable agents to address inquiries promptly.
Compliance adherence: Ensures that agents adhere to contact center compliance by providing approved language and actions.
Optimized upselling and cross-selling: Identifies opportunities for upselling and cross-selling based on customer interactions.
Next-gen Platform for a future ready contact centre
